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Customers are not just satisfied-they're thrilled. Many of our clients give our installation service glowing accolades. In fact, more of our new business comes from customer referrals than from any other source. It seems our clients like working directly with the owners of the company. They appreciate the prompt written estimate, the no-pressure sales team, and working with actual Overlake Roofing employees rather than subcontractors. These are just some of the reason we receive comments like these:
Dear Sirs:
We want to thank you for doing such a nice job with our roof. Many of our neighbors have commented about how nice it is. We have been happy to tell them that your service was outstanding and your prices were fair. Your workers were careful to clean up after themselves and the job started and finished just as you promised. Your workers were careful not to damage the plants around the house. Thank you for improving the appearance of our home.
Best regards,
Dianne Doppel & David Thompson (Mecer Island-WA)
Dear Rener;
This e-mail is long overdue, but I just wanted to thank you for doing such a great job on our roof. Your Crew was courteous, professional, and fast! Most importantly, the work they did was of the highest quality. I would enthusiastically recommend your company to anyone needing a new roof.
Sincerely,
Mark Nelson (Seattle-WA)
Dear Rener;
I am very, very pleased with our thick, new shake roof from Overlake Roofing. I was looking for value, without sacrificing quality. We gained both of those, as well as a new friend who runs business with integrity, gusto, and excellence. Rener gave us top quality, personal service...and the most competitive pricing. We recommend him heartily.
Sincerely,
Jeff and Stacy Kemp (Redmond-WA)
Dear Sirs:
Thank you Rener, your guys did a great job!
Patti Ebert (Bellevue-WA)
Dear Rener:
We are very impressed! Your crew became part of our family. They were courteous, professional and friendly...they were the best! We would highly recommend Overlake Roofing! Everyone was personable and extremely hard workers. Thank you for having such special people in your company.
Best regards,
Samantha Young (Woodinville-WA)
Dear Overlake Roofing;
I am writing this letter, to express how much my husband and I appreciated how professional, informative, and courteous Overlake was with us. We also appreciated the integrity with which Overlake Roofing conducted itself, and when the job was finished, it looked beautiful. We have had many compliments.
Thank you again...
Rick & Patti Adams (North Bend-WA)
Dear Rener;
Thank you very much for excellent job...the workmanship was just excellent. You crew did a beautiful work and the deck look like they are a natural part of our home. all the workers were professional and great to work with.
Thank you so much!
Mr. Smith (Kirkland-WA)
Our Woodinville Fan Club. We’ve reached a milestone. More than 50% of our roofing projects now come from referrals. This means our clients are so pleased with Overlake Roofing they enthusiastically recommend us to their friends, family, and neighbors. In fact, when we completed a cedar roof in one affluent Woodinville neighborhood we knew the homeowners were delighted, but we weren’t quite prepared for what happened next. They recommended us to their neighbors. Then another neighbor. Then another. When all was said and done, we had installed roofs on 12 homes in the same neighborhood! A lot of how we judge our success is by the comments we receive from our clients, and with enthusiasm like this, we must be doing something right.
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